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Return & Refund Policy


Return & Refund Policy

Note: If credit card billing address and shipping address do not match, please call us at 949-294-0257 

Graphtec America will replace item(s) in the unlikely event: item was damaged during transit(1); wrong item(s) shipped(1). Graphtec America is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information given to Graphtec America. Shipping/handling charges are not refundable. Item refunds can only be credited to the originating credit card.

For more information, please contact our Customer Service department at (800) 854-8385 8:00am - 5:00pm PST Monday - Friday.

(1) Free shipping for approved returns will be provided by Graphtec America via FedEx or UPS, at Graphtec America’s discretion.